We want you to be fully satisfied with your purchase. If you’re not completely happy with your product, we’re here to help.
Returns
Eligibility for Returns:
You can return products within 7 days of receiving your order.
Products must be unused in original condition and with all original packaging and tags intact.
Certain items such as personalized opened or final sale products may not be eligible for return. Please refer to the product description for specific details.
Return Process:
To initiate a return please contact our customer service team at [sk956595@gmail.com] or visit [Return Portal Link] with your order number and the item(s) you wish to return.
Once approved we will provide you with a return label or instructions for the return.
Return Shipping:
If your return is due to a product defect or an error on our part, we will cover the return shipping costs.
For other returns, customers are responsible for the return shipping fees unless otherwise stated.
Refunds:
After we receive and inspect your returned item, a refund will be processed to your original payment method within 7-10 business days.
Shipping charges are non-refundable unless we made an error with your order.
Exchanges
Eligibility for Exchanges:
If you would like to exchange your item for a different size, color, or model, please follow the same return process.
Exchanges are subject to availability of stock.
Exchange Process:
Once your return is processed and approved you can place a new order for the replacement item.
Damaged or Defective Products
If you receive a damaged or defective item, please contact us within 7 days of receiving the product for a resolution. You may be eligible for a full refund replacement, or exchange, depending on the situation.
Photos of the damage or defect may be required for us to assess the issue.
Non-Returnable Items
The following items cannot be returned or exchanged:
Gift cards
Downloadable software
Personal care items (e.g., cosmetics, toiletries)
Underwear and swimwear (for hygiene reasons)
Specially customized or personalized items
Contact Us
For more information or assistance with returns or exchanges please contact our customer service team:
Email: [sk956595@gmail.com]
Phone: [03149927771]
Online Portal: [Link to Return Portal]